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Everything about the product, delivery, returns and our guarantee — in plain words.
Can't find your answer? Write to help@waldart.co — we reply within one business day.
What preserved moss is, how long it lasts, sizes, frames and editions.
7 questions
Preserved moss is 100% natural moss that has been treated to maintain its softness, color, and flexibility without the need for water, soil, or sunlight.
Yes. Every piece is made from real Alpine moss. Preservation replaces the plant's moisture so it keeps its natural softness and colour without water or light — nothing about the surface you see and touch is artificial.
With normal indoor conditions (40–60% humidity, no direct sunlight) preserved moss keeps its look for many years. We back every collection piece with a 5-year guarantee.
Very close — but never identical. Every piece is set by hand from natural moss, so tone and texture vary slightly from tuft to tuft. That variation is part of a real-moss piece, not a defect.
Rectangular pieces run from 30 × 20 cm up to 140 × 100 cm, round pieces from ⌀ 40 to ⌀ 80 cm — each design lists its sizes on the product page. Need a different size? Commission a variation in your dimensions, from 590 €.
Black or dark wood, fitted by hand in our workshop. Both are priced the same; you choose the frame on the product page.
Yes — each collection design is limited to 25 pieces. Your piece is numbered at the workbench and ships with its certificate.
Where to hang it, what it needs (nothing) and what to do if a spot gets damaged.
6 questions
None. No watering, no light, no care — just avoid touching it frequently and keep it indoors.
Any indoor room with roughly 40–60% humidity and no direct sunlight. Living rooms, bedrooms, offices and hallways are ideal; bathrooms, saunas and outdoor walls are not.
It is wonderfully soft, and an occasional gentle touch does no harm. Frequent handling wears the moss, so hang it where it is admired more than stroked.
Preserved moss no longer lives or grows — it produces no pollen and needs no soil. If you have a specific sensitivity, write to us and we'll tell you exactly what is in the piece.
Every box includes a small repair kit with spare moss tufts and instructions. For anything bigger, our workshop repairs pieces under the 5-year guarantee.
Yes — every piece ships with mounting hardware and instructions. Hanging works like a regular picture frame.
Production time, shipping costs, packaging and payment methods.
6 questions
Each piece is made for you after you order — production takes about 10 business days, then 1–3 days in transit to Austria/Germany or 2–5 days elsewhere in the EU. The product page shows a concrete ships-by date before you buy.
9.90 € to Austria and Germany, 14.90 € to other EU countries — and free standard shipping on all orders of 150 € or more.
Not as standard yet. Contact help@waldart.co for an individual quote and we will find a way.
In a double-wall carton with corner protection and a surface spacer, so nothing presses on the moss. The box includes a care card and a small repair kit.
Photograph the packaging and the piece and contact help@waldart.co — we arrange repair or replacement immediately. Your statutory rights remain unaffected.
Cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal, Klarna and SEPA — processed securely by Stripe and PayPal.
Your 14-day right of withdrawal and what our 5-year guarantee covers.
3 questions
Yes — you have a 14-day right of withdrawal with a full refund. From Austria and Germany we provide a free return label on request. Commissioned and custom-size pieces are made to your specification and therefore excluded by law.
If your preserved moss substantially loses its shape or colour within five years under proper indoor conditions, we repair the piece or deliver a replacement — free of charge. Your statutory warranty rights (2 years) come on top.
Email help@waldart.co with your order number and a photo — we answer within one business day.
Commissions, moss walls, net invoicing for EU companies, professionals.
4 questions
Yes — your size, your palette, your wall. Commissions start at 590 € and are designed in our studio like every collection piece. Start from any product page or write to help@waldart.co.
Yes — from a single statement panel to a full reception wall. Request a quote on the Moss Walls page and we come back with a proposal.
Yes. Enter your EU VAT-ID at checkout: for valid business customers outside Austria the order is invoiced net under the intra-EU reverse-charge rules.
We do — custom dimensions, project quotes and moss samples for material boards. See our page for professionals or write to help@waldart.co.
